What Is Thyme Out?
Thyme Out is a "Fresh Dinner Market" that offers delicious, fresh, ready-to-cook meals for large and small households. We have fresh side dishes, ready-to-bake desserts and kids meals for some of the pickier eaters! We offer several ways for our customers to get our meals including, in-store assembly, pick-up service, retail purchase and delivery. See our home page for more information on each of the options to know which one is best for you.
At Thyme out we make our sauces, marinades and dressings. If we have to buy it, we only buy all-natural products. We offer whole grain alternatives and offer vegetarian substitutions and we cater to allergies by eliminating ingredients. We are the healthiest dinner alternative and the tastiest!
How much does it cost?
Thyme Out's fresh made meals average between $4.00-$5.00/portion or $27/meal, making our meals less expensive than ordering delivery or take-out, and healthier than fast food options. We think the time savings is priceless! Making dinner at Thyme Out is a great value.
How many people does one meal serve?
Each meal serves 5-6 adults. If a meal is a "center plate" entree (i.e. chicken breast, pork chop, steak) you will receive 6 portions. Other "one dish meals" will serve 5-6.. Our Half portions are just that, perfect for smaller households.
How can I get meals?
Signing up for a session is easy. Whether it is an in-store session, private party, pick-up service, or entertaining option, we have a page dedicated to each of these services. Please click on one of the links below for more information:
- In-store session
- Private Party
- Walk-in
- Thyme to Go
- Delivery
Wheelchair/Handicap Accessibility
Our staff will be happy to accommodate any special needs you may have during a session. Please let us know if you need any assistance.
In-store Refreshments
We will provide complimentary snacks and beverages during your private party.
What Is a Private Party?
A private party is a great opportunity to get together with your friends, make some meals, and have some fun at Thyme Out. Basically, we think of it as a guilt-free night out. If you have a minimum of 10 registered guests, including yourself, you can have the whole place to yourselves!
Setting Up a Private Party
Here's how it works:
- contact Donna at donna@thymeout.com to set up your party date and time.
- Notify your guests they are welcome to sign up for your party on our website.
- Your guests select their own entrees and pay individually.
- Enjoy our special, complimentary nibbles. You may bring your own food and beverages.
- All party guests will receive a free, delicious dessert.
- As the organizer, you'll earn up to $100 for future Thyme Out purchases.
- Walk out with bags full of delicious meals!
What happens if I don't have 10 guests registered for my Private Party?
If it is a week before your party, and you do not have 10 guests registered, then that session automatically becomes open to the public to fill the remaining spaces, if possible.
Food Allergies/Customizing Dishes
At Thyme Out, you can customize your meals to suit your family's taste. Don't like garlic? Leave it out. Love cheese? Add a little extra. Because all meals may be customized, most people with allergies have no problem assembling at Thyme Out. Please review the menu descriptions on the web site and choose food appropriate for your dietary restrictions. If you have questions regarding allergies, you may e-mail Missy at missy@thymeout.com for more ingredient information or possible substitutions. All ingredients/packaging are available to you in the store. Please plan to arrive 15 minutes early for your session if you need to review labels.
Vegetarian Options
We always have tofu in-house as a substitute for some of our non-vegetarian menu items. We are happy to subsitute proteins for vegetables when possible. If you would like to substitute with tofu or vegetables, please let us know in the "notes" box on the checkout page. That way, we'll be sure to have it ready for you when you arrive at your session.
Nutritional Information/Dietary
Our Menu page provides detailed nutritional information, such as, calories, fat, fiber, sodium and carbohydrates for each item on our menu.
About Our Recipes
Each recipe is created and tested by chef owner, Missy Carr. She ensures each meal is delicious and will meet the high standards of our customers. Our recipes are proprietary and shouldn't be copied to take home.
Do I need to bring a container in which to bring my food home?
No, we will provide you with the bags in which to take your food home. In order to keep within the Food Safety Guidelines, and to maintain the quality of the food, you should take your meals directly home and place in your fridge or freezer.
Packaging
Our meals are vacuum sealed or packaged in ready to cook containers. We don't use large pans that tend to take up valuable space in your refrigerator/freezer.
Returning Food Products
For health and safety reasons, we are not permitted to accept product returns of any kind. If you have an issue with a product purchased at Thyme Out, please contact customerservice@thymeout.com
Registering Offline
Ordering on-line at our website www.thymeout.com is the fastest and easiest way to sign up. We're happy to take your order by phone at (301) 990-6440 in Gaithersburg or (240) 221-2777 in Rockville. Please have your order ready and your credit card handy when you call.
Payment Options
Please use a Visa or Master Card when ordering on-line. When paying for in-store purchases we accept Visa/MC, checks and cash.
Canceling/Rescheduling a Session
Sick kids, babysitter cancels, work emergency! We understand that you may need to miss a session. If you cancel less than 24 hours before your session, you will be issued a store credit.
Viewing Our Privacy Policy
Your privacy is Thyme Out's top priority. You can read our Privacy Policy here or you can find it in the footer at the bottom of every page on this web site.
No Show Policy
If, for some reason, you do not show up for your scheduled session, Thyme Out will issue you a credit for your order, less a cancellation fee of $15. You may use the gift certificate when registering for a new session.
Inclement Weather Policy
In the case of a snow or ice storm, or some other weather-related school closing, please call to see if the stores are open. If we close our stores and you are scheduled for a session, pick-up or delivery, we will call and e-mail to notify you of the closings and to reschedule.
Loyalty Program
Every dollar spent counts at Thyme Out! Once you accumulate $500 in purchases (no matter how quickly or how long) you will receive a $25 gift certificate from us. We will e-mail the gift coupon to you to use for a future purchase. Dinner's on us!
Referral Program
We'll send you a $10 gift certificate for every friend you refer who registers on-line for a session. Ask your friend to tell us in the "notes" box on the checkout page that you referred them. We'll e-mail your $10 GC right away! Start spreading the word!
Purchasing a Gift Certificate
You may purchase a gift certificate online in our store.
Redeeming a Gift Certificate
Gift certificates can bu redeemed on-line by entering the code on the back of the card into the Gift certificate box, or you may use the card in either of our stores for purchases.
Reporting Technical Issues
If you are having technical problems with our site, please let us know. We appreciate your feedback and apologize for any inconvenience.
Contacting Thyme Out's Management Team
Have questions about our web site, our menus, or just want to let us know about your experience? We want to hear from you. Please e-mail customerservice@thymeout.com or visit our Contact Us page to contact a team member directly.
